Can I watch a video on my phone or tablet?
In most cases, yes! We have great support for Apple devices and many devices running newer versions of the Android operating system. We will stream the best possible quality to your device. Please note that wi-fi connections will provide the best viewing experience.
How do rentals work?
Rentals are available to watch for a designated amount of time (such as 24 or 48 hours). Sometimes, you will be given the option to start watching (which starts the clock on the rental period) anytime from the time of purchase to a designated future date (such as 30 days).
Can I download videos?
At this time, videos are only available for streaming and cannot be downloaded.
Do I need anything special to watch in HD?
To watch videos in HD (high definition) you need a fast internet connection (broadband 3.5 Mbits/sec or higher). Our HD videos are streamed in very high-quality (up to 1080p resolution). We'll automatically detect your connection speed and send you the highest quality stream your connection and device can support.
We strive to offer you an uninterrupted viewing experience and, if necessary, will lower the resolution of the video we deliver to you in order to prevent video loading or "buffering." We do this if we detect that your connection to our service may not be fast enough to support HD playback. The internet connection speed at your home or location can vary from minute to minute.
Where are my videos stored?
The videos that you purchase for rental, subscription, and to own are available on the "My Library" page. This proivdes a nicely organized view of all of your active products. Viewing is simple, just click or tap the video to start watching.
Can I get a refund on Video purchases?
Video purchases are not refundable. If you're having difficulty accessing or watching your video after purchase, please contact us.